Job Description

Key Accountabilities

  • Dealing with day-to-day communication with customers on all loans to ensure redemption is on track or alternative what support/solutions are required.
  • Ensure the full collections, redemptions and default loans policy is met on all loans.
  • Ownership of redemption, bridge loans, commencing three months before loan completion or where indicated.
  • Liaise with clients and solicitors for the redemption of upcoming loans.
  • Prepare & review all redemption statements.
  • Ownership of all default cases whether through receivership or the legal possession process and communicate with all parties involved.
  • Explore all options of forbearance in line with customers circumstances.
  • Ensure all relevant records are maintained with up-to-date information.
  • Ensure loans are fully complaint with regulation and processes during the loan’s life cycle.
  • Engage and manage all loan extension requests within a timely manner.
  • Manage complex litigation cases which cannot follow the standard litigation process. These include, but are not limited to; defended possession claims, allegations of fraud, title problems and lease forfeiture.
  • Assist with monthly reporting.
  • Assisting with internal or external audit or review.
  • Forge positive relations with internal and external teams.

    Skills & Competencies

    • Positive telephone manner.
    • Ability to work as part of a team and on one’s own initiative.
    • Attention to detail.
    • Strong negotiation skills.
    • Self-motivated.
    • Proactive.
    • Logical and organised.

      Knowledge & Qualifications

      • Experience in Bridging Lending is beneficial for this role. BTL/Commercial Loan servicing experience is advantageous.
      • Background knowledge of regulatory and non-regulatory mortgage recovery processes.
      • Good understanding of Consumer Duty.
      • Background in Collections.

      Personal Attributes

      • Calm and self-assured.
      • Well organised.
      • Structured.
      • Punctual.
      • Ability to work under pressure or to tight deadlines.

        Company Values - CREDIT

        C

        Customer - Customers are our primary focus

        R

        Results - Results matter, create value every day

        E

        Energy is contagious, Share it!

        D

        Developing our people makes us different

        I

        Invent the solution - be proactive

        T

        Teamwork - Together we can build the business

        Submit your C.V.