Job Description
Key Accountabilities
- Engage with relevant stakeholders both internally and externally in order to obtain information to progress cases to completion
- Monitor and manage upcoming expiration of documents and offers
- Update all relevant systems to maintain management information
- Ensure that all mortgage conditions are satisfied prior to cases completing
- Work closely with the underwriting team to effectively manage the post offer caseload
- Process incoming completion documentation either via post, email etc
- Provide daily/weekly/monthly completion forecasts to line manager
- Gain a full understanding or the underwriting process (underwriting cross skill to provide cover when required)
Skills & Competencies
- Pass internal competency tests post induction
- Very good organisational skills
- Good verbal & written communication skills
- Attention to detail
- Time management
- Competent user of Microsoft office software
Knowledge & Qualifications
- Experience within the secured lending sector
- A good understanding of the underwriting process
- Previous experience of managing a caseload in a fast-paced environment
- Industry relevant qualifications are beneficial but not a requirement
Personal Attributes
- Flexible.
- Articulate.
- Calm and self-assured.
- Well organised.
- Punctual.
- Team player.
- Self-motivated.
- Proactive.
Company Values - CREDIT
C
Customer - Customers are our primary focus
R
Results - Results matter, create value every day
E
Energy is contagious, Share it!
D
Developing our people makes us different
I
Invent the solution - be proactive
T
Teamwork - Together we can build the business